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Customer support

List of inquiry counters

Before inquiry

FAQs

We settle question that customer gives to well. Please use.

Support information for member

Operation method and setting information, online help of various apparatuses are this.

One to join from now on

Inquiry before participation

Please refer to service of star cat for person who is examining participation from this.

Simple Web inquiry

Inquiry with telephone

Free call 0120-181-374

From 9:00 to 18:00 except Sundays and holidays

One where we have already joined

Various procedures

Inquiry about the following contents is this.

  • Change in the name of contract
  • Change of payment method, bank withdrawal account
  • Notification of moving, rebuilding
  • Service stop, the cancellation of a contract
  • When you have any questions about request contents

Inquiry by email

Inquiry with telephone

Free call 0120-181-374

From 9:00 to 18:00 except Sundays and holidays

Inquiry about TV service

Inquiry about TV service, notification of obstacle.

  • Addition, change of contract plan
  • Application, the cancellation of a contract of optional channel
  • Application, the cancellation of a contract of milplus (plus to see)
  • Inquiry about program
  • When troubles such as picture, sound occur

Inquiry by email

Inquiry with telephone

Free call 0120-181-374

From 9:00 to 18:00 except Sundays and holidays

Inquiry about Internet service

Inquiry about Internet service, notification of obstacle.

  • Course change
  • Application, the cancellation of a contract of optional service
  • Rush; application for rescue
  • Inquiry of various account infos
  • When malfunction and service failure occur

Inquiry by email

Inquiry with telephone

Free call 0077-78-8814

Year round 24 hours acceptance
※About night inquiry, it may become correspondence on next business day depending on contents.

Inquiry about cable positive telephone service

Inquiry about cable positive telephone service, notification of obstacle.

Inquiry by email

Inquiry with telephone

The cable plus telephone service whole
Free call 0120-181-374

From 9:00 to 18:00 except Sundays and holidays

When malfunction and cable positive telephone service failure occur
Free call 0120-959-365

Year round 24 hours correspondence

Other inquiries

Inquiries about contents except the above.

Inquiry by email

Inquiry with telephone

Free call 0120-181-374

From 9:00 to 18:00 except Sundays and holidays

Inquiry, application is this Inquiry, application is this