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Important news

News (April, 2018, May) of some BS channel broadcast stop by facilities maintenance

Thank you for always using TV service of star cat.

For broadcasting equipment maintenance, we stop broadcast of some BS channel on the following date and time.
The TV seeing and hearing and program recording of target channel are possible and, with it, may cry after maintenance.
You have you confirm the following contents, and please cope.

Very I apologize for the inconvenience, but, in customer, understanding, please cooperate.

On scheduled target channel, stop date

Target channelOn scheduled stop date
BS JapanSunday, April 15, 2018 23:45 - Monday, April 16 7:00
Spare day: From Sunday, April 22, 2018 to Monday, April 23
Sunday, May 27, 2018 23:45 - Monday, May 28 7:00
Spare day: From Sunday, June 3, 2018 to Monday, June 4
NHK BS premiumMonday, May 7, 2018 23:45 - Tuesday, May 8 7:00
Spare day: From Thursday, May 10, 2018 to Friday, May 11
Disney Channel (BS) ※1Tuesday, May 22, 2018 from 00:00 to 7:00
Spare day: Friday, May 25, 2018
BS Animax Broadcast Japan Inc. ※1Tuesday, May 22, 2018 from 00:00 to 7:00
Spare day: Friday, May 25, 2018
Star channelSunday, May 27, 2018 23:45 - Monday, May 28 7:00
Spare day: From Sunday, June 3, 2018 to Monday, June 4
BS Japan
Sunday, April 15, 2018 23:45 - Monday, April 16 7:00
Spare day: From Sunday, April 22, 2018 to Monday, April 23
Sunday, May 27, 2018 23:45 - Monday, May 28 7:00
Spare day: From Sunday, June 3, 2018 to Monday, June 4
NHK BS premium
Monday, May 7, 2018 23:45 - Tuesday, May 8 7:00
Spare day: From Thursday, May 10, 2018 to Friday, May 11
Disney Channel (BS) ※1
Tuesday, May 22, 2018 from 00:00 to 7:00
Spare day: Friday, May 25, 2018
BS Animax Broadcast Japan Inc. ※1
Tuesday, May 22, 2018 from 00:00 to 7:00
Spare day: Friday, May 25, 2018
Star channel
Sunday, May 27, 2018 23:45 - Monday, May 28 7:00
Spare day: From Sunday, June 3, 2018 to Monday, June 4

※1: "Disney Channel (BS)," "BS Animax Broadcast Japan Inc." applies only to customer of the use by "star cat light".
※On account of the broadcasting satellite station side, schedule may be changed. We will tell on change on homepages.

About the seeing and hearing of TV

At the time of channel choices such as set top box or TV, the target channel mentioned above may not be reflected. Please carry out the following operation after maintenance.

Correspondence method
After maintenance, we watch NHK BS1(101ch) for around 30 seconds and become able to watch when we select again.

Of program about reserving for recording

Before maintenance, we may not record when we reserve program of channel targeted for maintenance with set top box with recording function and commercial recorder. Please carry out the following operation after maintenance.

Correspondence method
We can record when we watch NHK BS1(101ch) after maintenance for around 30 seconds before reserving for recording starts.

Set top box made by Panasonic to customer of the use

Target channel watches only by the method mentioned above and, with some models of set top box made by Panasonic, may not record. In that case, after having had you try the following reset methods, you switch on again, and please watch NHK BS1(101ch) again for around 30 seconds.

Target model
Set top box made by Panasonic
HDW600, HDW610, BDT910, BDT920, DCH9000
Reset method
In the case of HDW610, 600: You open front part of body door, and please push reset button.
In the case of BDT910, 920, DCH9000: You push the power button for - around five seconds for approximately three seconds, and please drop power supply.

As for the position details of reset button, please see the following URLs.

Instructions

  • The maintenance mentioned above may not enter house of customer for star cat facilities work.

Contact

Free call 0120-181-374
Reception hours: From 9:00 to 18:00 to remove on Sundays and holidays